Rebecca Ingram, Kent
In our care since 2020
Fingerprint was recommended to me by a family member. I was looked after by Shane. He kept me informed throughout. Shane was polite, really easy to get hold of and quick to reply if I needed to email him. He took the time to understand my situation & really captured my specific needs to find me the correct mortgage offer. The lender decided to change their position but Shane was quick to challenge them and this resulted in them agreeing to their original offer. Without Shane's help and expertise, I'm not sure I would have had the same outcome.