Here you’ll find the answers to the most common questions we get asked. If there’s any we’ve missed, please contact us.
Meetings are mostly held at our newly refurbished offices in the Admirals Offices Building situated in the Historic Chatham Dockyard. Also, where necessary we will go and see clients at their places of work or their homes.
Our address is Fingerprint Financial Planning, Admirals Offices, Main Gate Road, The Historic Dockyard, Chatham, Kent, ME4 4TZ. The nearest train station is Chatham and the office is very close to the M2/A2 motorways. You can find a map on the ‘Contact us’ page.
We have plenty of free parking just outside the office and there is disabled parking.
Yes – there is disabled access to our client meeting rooms.
There is no fee for the initial meeting. We do the first one at our cost.
For financial planning clients, it would be helpful if you could bring details of any existing financial product details that you would like us to review. For mortgage clients, it would be useful to have the last three monthly payslips and bank statements, as well as a form of ID such as your passport or driving licence.
The initial meeting can last anything from 45min to two hours depending on your circumstances and what you want to achieve. We’ll always give you as much time as required and will let you know at the start of the meeting how long our meeting is likely to last.
Not at all. The initial meeting is designed for us to get to know you as a potential new client and give you the opportunity to interview us for the job of being your new trusted financial planner.
Yes we are, fiercely so!
We are Directly Authorised to give financial advice by the Financial Conduct Authority. The FCA is the regulator of firms like ourselves and their job is to make sure that individuals, as well as business like ours, are fit and proper to give advice.
Yes, we can offer advice on these schemes just like any other pension products.
We work on a team-based approach, so if your adviser happens to be away at the time when you need to speak with them, one of the team will manage your enquiry.
This will largely depend on your circumstances and what you want to achieve with your finances. However, we are always upfront and transparent about our fees and won’t undertake any work on your behalf until you’ve agreed them. For more information, visit our ‘Approach to fees’ page.
This depends on the type of advice you are looking for. We offer both and this is something that your adviser will explain at the beginning of the very first meeting with us.
Commission is received on very few products. Our advice is generally fee-based. This is always fully disclosed to you during our first meeting and once we know the type of product that you need advice on.
No, we do not currently charge VAT.
We hope you never do have a complaint, but if our service falls below your expectations, please give us the opportunity to put it right by writing to: firstname.lastname@example.org or calling us on: 03452 100100 .
In the unlikely event that we cannot settle your complaint satisfactorily, you may be entitled to refer it to the Financial Ombudsman Service at https://www.financial-ombudsman.org.uk or by contacting them on 0800 0234 567.
A summary of our internal complaints handling procedures is available on request.
Initially, I approached Paul for help with a mortgage, but we're now looking at where to best place my savings and my future planning for retirement. I've received sound and elaborate advice.
Paul has always worked hard to research the full market to find the right mortgage deal for me. Paul is not affiliated to any lenders so I always get the most competitive rates available. I receive completely impartial financial advice which is tailored to my personal needs.
Paul explained everything very clearly and took the time to find out about my financial history so he could better understand what would be the best option for me.
Paul was recommended to us to help with Inheritance Tax planning. The service exceeded our expectations and we have been pleased with the outcome.
Paul was very honest and open and made sure that I understood every step. There's nothing that he could have done better.
Fingerprint Financial deal with our pensions, insurances, mortgages, long-term planning and Inheritance Tax planning. Paul's experience and knowledge in all these areas has been invaluable in ensuring our financial outcome and future is secure, planned and constantly managed.
After some time worrying about my pension, Fingerprint Financial Planning has located pensions I would never have found. I'm very happy with the good service and would recommend to friends and family.
Absolutely fantastic service. The staff are amazing, friendly but very professional and quick to respond to any questions. We would thoroughly recommend Fingerprint to anyone requiring financial advice.
Excellent service. This isn't just a mortgage broker or a financial and wealth planner, this is a full service financial advisory service. The staff are friendly, efficient and work at pace. In today's world of ticking boxes and scripted replies, it's refreshing to get a personal touch.
Highly recommended. Professional, friendly people who are very knowledgeable and helpful. They put your mind at ease because they know their stuff.
Fantastic service, very professional, informative and probably the best service I have received in this field. Good people, ethical and would certainly recommend them as a business to anyone!
Truly friendly, professional, dedicated to one's strategy.
Very clear and concise, every step of the way when dealing with our remortgage requirements. Big thank you especially to Paul, and to Harriet. Highly recommended.
I have used Fingerprint Financial Planning a couple of times now to set up a new mortgage or to remortgage for a better deal. On every occasion, they have been professional and accommodating, and importantly carry out the donkey work of looking for the best deals on the market - all for a reasonable one-off fee. Highly recommended!
From start to finish the guys at Fingerprint Financial were incredible! They ensured my mortgage went through smoothly and continued with their professional support right up until I was settled in my new home. Responsive customer service from Victoria, who I highly recommend to all my friends and family and will continue to use in the future myself.
I received a very good service from Fingerprint Financial Planning and would recommend them to anyone.
Exceptional service once again, quick, efficient and smooth service as always.
I have been using Fingerprint Financial Planning for four years now. The team are extremely helpful and friendly and I would highly recommend them.
I cannot praise this company enough. Especially, Shane Brockwell - he is my hero! At a time when there was so much stress in my household, Shane arrived, calmed me down, almost immediately saved me £230 a month on my mortgage payments and has found a far better product for when I am ready to buy our new house. Thank you, Shane and Co. You rock!!!
Shane and the team are very knowledgeable and efficient, managing to find me a mortgage on a property that had its complications. I was very happy with the professional service and would absolutely use them again. Recommended!
I am a landlord with four properties as well as my own home and have used Fingerprint Financial Planning for all my mortgage needs for over 10 years. They are knowledgeable, efficient and incredibly supportive. I would certainly recommend them.
I thought I was fairly money savvy, but after speaking with the small, really friendly non-judgemental team, they gave me other options I had not thought about. Fingerprint Financial Planning's advice has put me in a great place. With very important financial decisions small or large you can trust Fingerprint for the very best advice and service.
Friendly and competent staff. Fingerprint Financial Planning treats you as a valuable customer. A pleasure to work with this company. Always available on the other side of the line. Regular feedback. I can highly recommend Fingerprint.
A great service that I have used a few times, and I can't recommend highly enough. Always someone who is happy to answer your calls and help you. They also get back to you in a timely manner...a refreshing approach to business.
Right from the beginning to the very end, Shane and his team have been very helpful. Giving me the best advice and looking for a suitable mortgage deal. Many thanks, guys!
Great team and very helpful. Made the process of buying our house a lot easier.
An absolutely outstanding company. I got introduced by a friend years ago now and I have been using them ever since. The team in the office are all very polite and helpful, nothing is too much trouble. If you’ve not used Fingerprint Financial Planning yet, it’s time you did!
They go out of their way to help and make you feel valued.
Excellent service; highly, highly recommend this company.
We have been working with Shane at Fingerprint for the last three or so years. Our needs have not been straightforward but Shane has been there 100% for us, organising the best mortgage deal and brilliant life insurance cover. We couldn't recommend him and Fingerprint Financial Planning enough - thank you!
Highly recommended, friendly and very personal service. Thank you!
I would most definitely recommend this company to anyone wanting financial advice or mortgages, as the deals they can get are much better than you could find independently... Thank you so much again for all of your help and advice.
Absolutely fantastic; very, very high standard of customer service; exceptional knowledge; very friendly and easy to talk to an adviser. I would recommend them to anyone; Fingerprint, you have gained our trust and loyalty. Thank you.
Ben, Paul and their team have always been available for my family and friends. If you recommend their service to family and friends or business associates you will be thanked for life.
I found my financial adviser Paul Spencer-Nixon to be very friendly and knowledgeable. He has kept me up to date about my investments with a good understanding of what my hopes and dreams are for the future whilst providing financial security for me and my family in my retirement.
Great people with great advice which helped me and my family.
I considered retiring early to enjoy life but was concerned with whether I could afford to do so. After having met Paul and Jess to discuss my needs I was very satisfied with the professionalism they showed and advice given. Thanks to them I am now enjoying life to the full.
I have found Paul, my contact at Fingerprint Financial Planning, easy to talk to and friendly. He understood my requirements and offered a balanced view on my options and potential pitfalls. He also managed to pitch feedback at my level of understanding. I find him very personable and I think we get on quite well.
We first used Fingerprint Financial Planning, who are Independent in what they do, upon retirement. We had little previous knowledge of financial investments in stocks and shares and have found Fingerprint to be knowledgeable and to have assessed our needs and approach to risk in detail. We would recommend Fingerprint to others in a similar situation.
A professional, personalised service which is second to none. When others can't deliver, I recommend speaking with the team at Fingerprint.
A very friendly and professional service that adds value and delivers on its advice.
A very personal and flexible service. They are on-hand for meetings as required or an email communication if a simple query. They are always helpful and competitive with completing applications and prepared to work on my behalf for solutions.
Being self-employed and obtaining a mortgage is not so easy but Fingerprint are on the ball. They know how to get the best for the individual customer and are on hand every step of the journey.
Ben and his team have advised and helped us on our finances for over 10 years. From helping us to buy our first home, to building up a portfolio of buy to let properties over the years, thus giving us more financial freedom.
Ben arranged my first mortgage for me 16 years ago and I’ve always trusted his services ever since. He is always available and ready to offer accurate personal advice for any quick assessments on my financial planning. It’s a real pleasure having a long term relationship with Ben, I would encourage you to use his services.
Ben has been our mortgage broker for years and we would never go anywhere else. He gives great advice and we trust him to get the best deal for us.
Ben has given me expert financial advice for over 10 years. He has assisted me with finding the best mortgage offers to fit my needs. He asks questions I'd never thought of, helping me get the best mortgage rates whilst bearing in mind my plans for the future, and how longer-term financial/investment goals can be achieved alongside buying/selling. He takes the time to understand what I need and gives personalised advice and guidance. So reliable, quick to respond when time is of the essence, and his team follow suit.
Ben helped me understand and explore all my mortgage options for both my own home and a potential buy to let property. He was able to give me sound, objective and expert advice on the best way to understand all my mortgage options. The entire team are professional, timely and supportive in both face to face meetings and through email. I will absolutely be speaking with them soon regarding my pension options. Trust has to be at the top of my list when it comes to financial advice and Ben and his team deliver on this every time.
Ben helped us source two mortgages in a very short timescale and structure our funds so we could make an offer and secure a new property. The team followed up with the paperwork and stayed in regular contact with myself and the solicitors and proactively overcame issues with an initial mortgage valuation. Couldn't ask for anything more!
Ben helped us through our house move from beginning to the end. We did not have to worry about anything at all. He was there when we needed him throughout the entire process. His office team were excellent. Thank you Ben and team.
I can't recommend Fingerprint highly enough! Value for money, broad range of products to choose from and independent advice to make the right financial decisions. They are quick with their responses and give clear direction when needing paperwork or signatures, all within a person-centred approach.
Considering my age, I wouldn’t have been able to secure a mortgage without your help.
Shane and the team are very knowledgeable and efficient, managing to find me a mortgage on a property that had its complications. I was very happy with the professional service and would absolutely use them again. Recommended!
Excellent company to deal with. Friendly, professional, no pressure approach, informative, with competitive pricing and not out to rip people off. Our experience was face to face, relaxed and enjoyable. Collectively we got the job done during our first meeting. I am very happy and will be using Fingerprint for my next mortgage and other products too. Give them a try, you won’t regret it :)
Fantastic service, professional and friendly. Fingerprints Advisors kept us updated all the way through our re-mortgage process. I would highly recommend them.
Fingerprint are a reliable and honest company that I would definitely use again.
Fingerprint Financial Planning are professional and have great staff who do their best for their customers.
Fingerprint has provided me with advice and guidance for my last two Mortgages and financial advice for my future plans. I am really pleased with the way Paul and the Team understand my requirements and deliver on them perfectly with the right advice for me. I have recommended them to my friends and family with no hesitation.
Fingerprint helped me with my first mortgage. They took all the hassle out of the process and were able to quickly answer all the questions I had as and when they arose. I would definitely recommend them.
Fingerprint was recommended to me by a family member. I was looked after by Shane. He kept me informed throughout. Shane was polite, really easy to get hold of and quick to reply if I needed to email him. He took the time to understand my situation & really captured my specific needs to find me the correct mortgage offer. The lender decided to change their position but Shane was quick to challenge them and this resulted in them agreeing to their original offer. Without Shane's help and expertise, I'm not sure I would have had the same outcome.
Fingerprint were so professional yet personal from start to finish in their assistance with our mortgage. As first-time buyers we were a little nervous but Ben put us straight at ease and didn’t make us feel silly for asking questions or like our dream was unobtainable. The whole process ended up being very quick and Fingerprint were great with their communication and all of their help throughout. 100% recommend Fingerprint, they were great.
Great guys and girls and always there when you need them.
My case was dealt with by Shane and was going through just as the pandemic hit and we locked down. He had to change our package several times but kept sorting things out and providing us with the best deals for what we wanted. He also offered us lots of advice and we were made to feel like he wanted us to get the best re-mortgage. Personally, I will be using him when I next switch deals.
I came to fingerprint following my divorce and with little knowledge of mortgages and pensions. Shane and the team helped me unpick all my finances and pension concerns and organised everything. This gave me peace of mind I was in the right hands and that I didn't need to be anxious about the process. Everything is now all in order and to me this is a huge weight off my mind. I am now financially in control and independent for the first time in 20 years. I am grateful for Shanes’ patience and the professional ethos of the company.
I can balance my household finances but as for savings, mortgages, pensions and managing money for my children when I'm gone, that is alien to me. I feel so much clearer and happier for the future with the Fingerprint team managing my finances, always there for a visit or friendly call for whatever questions I have, I never feel like anything I ask is stupid, and... its free! I feel like I'm part of the Fingerprint family, such a personal approach, I feel like their only client...What more can you ask.
I feel that I have gained not only a mortgage adviser but a personal friend who I can return to time and time again. Thank you all at FFP for your help.
I found myself in the daunting situation of selling and buying a house on my own. Ben Beslic was an amazing financial guide. I felt fully supported and informed every step of the way. He gave clear explanations and ensured absolute transparency regarding costs. While information and products were shared in a timely manner from Ben, there was no pressure on me to make any rash decisions. I would highly recommend Fingerprint Financial Planning and will be a loyal customer in the future.
I had the good fortune to be introduced to Ben and Paul some years ago and it would be difficult for me to overstate the practical help and wise counsel they have supplied on everything from my mortgage to retirement planning. I now unhesitatingly recommend them to anyone I meet with a personal finance dilemma.
I have been using Ben and his team for many years. From experience I know I get the best, friendliest and most professional service and always the best rates available. Nothing is too much trouble and they are happy to chat through every offer without feeling obliged. Personally, I wouldn't go anywhere else and I am usually a 'shop around' type of person. I do highly recommend giving Fingerprint the opportunity to look after your mortgage requirements.
I have used Ben and his team for years. They are extremely professional, answering every query within their busy day. Buying a property is stressful at the best of times but knowing Ben and his team are there to take that away from you is such a relief, thus allowing you to get on with your daily routine. I cannot recommend them more highly.
I have used Ben Beslic for the purchase of 2 properties and I have to say he has been excellent, not only in his professionalism, but also his friendly approach and he gets things done!
I have used Ben for numerous mortgages over the last 15 years and I would not dream of using anyone else. I trust Ben implicitly to get the right mortgage for me. I have also recommended his financial services to many friends, family and colleagues who have used him time and time again. I cannot recommend Ben and Fingerprint enough, thank you.
I have used Fingerprint Financial Planning for a number of years now for house purchases and re mortgages. I always feel well looked after and completely informed of the best options for our mortgages. The team are very professional and friendly and make the whole process very easy. I would thoroughly recommend this company.
I just want to thank you all for the support you have given me. I very much appreciate it.
Keep up with the good work guys 👍
Myself and my partner Dan bought our first home in December 2018 and neither of us had any knowledge of mortgages or the insurances we needed. My uncle recommended Fingerprint Financial Planning and I have never looked back. Adam was incredibly helpful. He took the time to listen to our needs and always called back if he missed a call. Adam was extremely flexible around my working hours and understood if it took a few days to get a response from me. I have had enquiries since that Shane has responded to. He was really professional and resolved these very quickly. I cannot recommend this team enough! Thank you.
Over many years I have found Fingerprint Financial Planning to be 100% honest in their advice; focusing on what is best for the client. I can, and have recommended their services to family and friends. Given current health concerns, I am comforted to know that Ben, Paul and the team will continue to give the best financial advice to my family. Highly rated!
Shane has dealt with sorting out our last two mortgage deals. One when we moved house and the other, sorting a better deal when our fixed term finished. Shane and the rest of team went above and beyond, even chasing solicitors and processes with regards to the purchase of our house. Can’t fault you guys and recommend you to anyone needing financial help.
Shane helped us consolidate all of our outstanding finances with a remortgage. We were turned down by three other companies before we were given Shanes’ number by a friend. He helped us when no other person could. We are very grateful for everything he did and would 100% always pass your details on.
Shane was speedy, honest and very knowledgeable. I am very happy with the product and the approach. Thank you.
The service provided by Fingerprint was exceptional. The team ensure that you get the product that is right for you. From start to finish, Fingerprint are there to help and guide you through the processes associated with your mortgage application. We felt that the service we received was excellent value for money. Shane, Lorna and Jess are a credit to the company and we are looking forward to discussing our remortgage in the future.
The service was amazing, I fully trust the team and couldn’t have asked for better.
The team at fingerprint are easy to talk to about all your needs. They are friendly and always answer any questions you have and get back to you straight away. There are no hidden fees and all of the advice is brilliant. I’ve used them three times now and have never had any problems or a bad word to say about them. I would never go anywhere else to get advice.
The team at Fingerprint are fantastic. I have been with them for years and they never disappoint me in finding mortgages. They are always on hand with great expertise and knowledge which is always delivered with a personal touch.
Victoria was incredible, she was reliable and always willing to take the time to answer our questions no matter how small. She explained all the jargon in simple terms, reducing a lot of stress. I have recommended Victoria/Ben to all my friends and family, of which some have since used their services and have also been very pleased with the outcome. Top service!
We have some buy-to-let properties and we regularly need to re-mortgage these. Shane and the team always contact us well in advance so we can have everything sorted out in plenty of time when a re-mortgage is due. They are always very friendly and professional to deal with and make the whole process very easy. Thank you.
We have worked with Fingerprint now for many years. Ben Beslic and all of his team are incredibly helpful, professional and are absolute experts in their field. They make taking out mortgages and re mortgaging so easy and low maintenance from our side. The process is very well organised and executed smoothly from start to finish. Any correspondence with solicitors and lenders is dealt with very quickly. We would recommend anybody looking for any financial advice to make contact. They will not regret it and will certainly become repeat customers!! Even in the uncertain times, we have had fantastic service throughout. A must have contact for sure!